ProcessUser Experience How to Create a UX Research Database to Centralize Insights A UX research database is a centralized repository of data collected in user studies. It acts as a shared knowledge…Gareth BothaNovember 6, 2019
ProcessUser Experience A Guide to Customer Journey Mapping: Part 2 – End-to-End Customer Journey In the previous article, A Guide to Customer Journey Mapping: Part 1 – The Fundamental Layers, I covered the first…Gareth BothaSeptember 26, 2019
ProcessUser Experience A Guide to Customer Journey Mapping: Part 1 – The Fundamental Layers Customer journey mapping is the process of defining an end-to-end customer experience, starting from before the customer has ever heard…Gareth BothaJune 1, 2019
User Experience Onboarding and Registration: The 5-Point UX Pyramid Article written for Evident ID: Forget the Funnel, the 5-Point UX Pyramid Eases Onboarding and Registration Processes. Every onboarding and…Gareth BothaFebruary 28, 2019
User Experience Dark UX Patterns: Why They Negatively Guide User Behavior Article written for Evident ID: Dark UX Patterns: What Are They, and Why Do They Negatively Guide User Behavior? October…Gareth BothaOctober 23, 2018
User Experience GDPR Best Practices for UX: Capturing Consent Article written for Evident ID: UX Best Practices for Capturing Consent Post-GDPR. The EU’s General Data Protection Regulation, or GDPR,…Gareth BothaSeptember 12, 2018
User Experience Data Visualization Dashboard Design: The Ultimate Guide If a picture is worth a thousand words, then good data visualization dashboard design must be worth a million. Analytical…Gareth BothaMarch 28, 2018
User Experience Color Blindness in Usability Testing Color blindness is the inability to perceive colors that others can perceive. People who are affected by color blindness do…Gareth BothaMay 20, 2017